Cancellation of Order before Dispatch
- Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is seal pack, if your mind changes and the Product received is different from the Product that was ordered.
- If customer receives damaged or defective material the warranty is directly by manufacturer Mildwave technologies Pvt Ltd is not responsible for such reason.
- User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by E-mail.
- If customer request to cancel the order or there’s a mistake from customer’s behalf while ordering and customer asks for refund then as per our policy 12% plus processing fee and shipping charges will be deducted from total amount. and When the customers order is dispatched from our side and then if they ask for cancellation then as per refund policy 12% plus processing fee plus shipping charges will be deducted from full amount.
- If www.bigitstore.com would not be able to Dispatch the product within 10 Working days and in near future if customer asks for refund, www.bigitstore.com Provide full amount of Refund.
- The customer shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
- We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, incomplete package etc Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you are requested to send such products through any available courier services.
- The charges of return shipment are not refunded by us. The customer has to pay the charges from their side.
- If Courier opened by the customer and if he/she want to return the product than they cannot replace the product nor refund will be given to the customer according to our policy.
- You order Digital key (Activation key via email) from our online portal if any problem will be come during the activation then warranty is not form our side it is form manufacture so you have to contact them. In case cancellation of order of Digital key in that case We do not provide refund to the customer.
- warranty Support : Responsibility of warranty lies with the manufacturer only
REFUND PROCEDURE
Credit Card 35 days, Net Banking and Debit Card = 15 Days
We will process the refund after receipt of the product.
Refund will be processed based on the mode of payment of the order processed through Credit card 35days and Debit card will reflect in the next 15 days in Bank statement.
Refund draft will be issued on the billing name as advised by customers.
If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care 7090963346 for further assistance.